Terms and Conditions

Privacy Policy

General Data Protection Regulation (EU 2016/679) Valid since: 25 May 2018

This privacy statement applies to the website www.hotelscalzi.it, which Scalzi Cinque srl owns and manages. The document explains how we use and manage your personal data that you provide on our website: www.hotelscalzi.it. We also show you the options you have available when it comes to our use of your personal data and how to access and update your data. This information may be changed occasionally, so visit this page regularly to stay up to date.

What kind of personal information do we collect?

The personal information we collect includes:

  • Your name, surname, e-mail address, telephone number and home address;
  • Credit card details (type and number of card, name on card, expiration date and CVC code);
  • Information about your stays, for example arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);

    Why do we collect and use your personal information?

    • Reservations : we use your personal information to complete and manage your online booking and any requests.
    • Customer Support : We use your personal information to provide customer support.
    • Guest Reviews : We may use your contact information to invite you to write a review after your stay. In this way, you can help other travelers to choose the most suitable structure.
    • Legal Purposes : In some cases, we may need to use your information to handle and resolve legal disputes, government inquiries and compliance checks.

      To manage your information as described so far, we rely on the following legal principles:

      • Contract execution: the use of your information is necessary to execute the contract with us. For example, if you use our services to make an online reservation, we will use your information to perform our task and manage the reservation according to the contract you have with us.
      • Consent: we rely on your consent to use your personal information for certain purposes of direct marketing. You can refuse your consent at any time by contacting us at the addresses indicated at the end of this Privacy Policy.

        Retention of personal data

        We keep your personal data for a period of time necessary for the provision of the service, in compliance with the laws in force (including those concerning the conservation of documents), for the time necessary for the completion of our activities. All personal information stored will be subject to the provisions of this Privacy Policy.

        What security procedures do we put in place to safeguard your personal data?

        In accordance with applicable data protection laws, we rely on appropriate procedures to prevent unauthorized access to data, in addition to their misuse. We use appropriate industry systems and procedures to safeguard the personal data you provide to us. We also rely on security procedures and technical and physical restrictions to prevent access to and use of personal data contained on our servers. Only authorized personnel can access personal data while carrying out their work.

        How can you check your personal data?

        You always have the right to review your personal information we have collected. You can request an overview of your personal data by e-mail, by writing to the address indicated below. You can contact us even if you believe that your personal information in our possession is not correct, if you believe that we no longer have the right to use it or if you have other questions about how your data are managed or this Privacy Policy. Send us an e-mail or contact us at the addresses below. Your request will be handled according to data protection laws.

        Who is responsible for managing personal information?

        Scalzi Hotel, Via Carmelitani Scalzi 5, 37122 Verona, Italy. If you have suggestions or comments regarding this Privacy Policy, write to us at info@hotelscalzi.it.